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		Frequently Asked Questions

		We are always at your help.

		Video chat

		How to publish my video?
		How to configure the Video window?
		How to view other user’s Audio/Video?
		How to publish video in private chat?
		How to stand by my video?
		How to close the video?

		General Questions
		How to Send Public or Private Messages?
		How to IGNORE or Block visitors?
		How to change Avatar?
		How to send photos and pictures?
		How to change Font – Bold, Italic, Underline, Size and color?
		How to change the font color and back ground of my chat window?
		How to send smiley?
		How to send Flash Emotions?
		How to save Pre-defined messages?

		Top Buttons

		How to Enable/Disable receiving sound?
		How to access and save your chat session history?
		How to Enable/Disable Scrolling?
		How to clear screen?

		Additional Questions

		Message Text

		Option Panel
		How to display the message in a single line?
		How to accept/refuse private messages?
		How to change smiley into graphics?
		How to display Time stamp?
		How to convert flash emotions?
		How to open a private window in a separate browser?
		Whether the message history size can be changed?
		What is the use of cache in the option menu?

		Sounds
		How to mute my audio?
		How to change sound options?

	Answers

	Video chat

	How to publish my video?

	(Picture 1)

	Publish one's own video/voice
	In a chat room with a/v module enabled, there is a web cam icon in the top menu. (See the 1st mark in the picture 1 above)
	Move the mouse over the icon, and a tool tip will appear saying "Publish my video"

	Seeing picture 2 below.
	Click this line to go ahead and publish your own audio/video

	(Picture 3)

	How to configure the Video window?
	Move the mouse to the right bottom of the video window
	Move the mouse to the right bottom of the video window

	Drag the window to the size you want.
	The blue bar at the right side of the video is the volume bar, which shows the volume of microphone and speaker.
	Configure the volume in this way:
	Right click on the video window-> setting-> microphone

	How to view other user’s Audio/Video?
	You can see the web cam icon following the user's name in the user list if he/she already published his audio/video.
	(See the 2nd mark in the picture 1)
	Click that icon to see this person.
	After you've published your video, other users will see a web cam icon followed by your username.

	How to publish video in private chat?
	If you would rather publish your video to some specific user instead of the whole chat lobby, then you need to activate a private chat window and double click the specified username first.
	The web cam icon with the tool tip showing "Publish my video" will appear in the menu above the input area.

	(Picture 4)
	In this way all users other than the specific receiver won't be able to view your video.
	If the receiver wants to show his/her video to you, he/she will need to click the same button to publish his/her video

	How to stand by my video?
	Click the video icon in the video window to standby your vide.

	How to close the video?
	Click the close button of the video window

	General Questions
	How to Send Public or Private Messages?
	Users are able to open a private window to chat with another person in the same channel for a one-on-one chat. This private chat is also monitored and recorded in message log. A user list is displayed at the right side of the chat page. Click on any username, the background color of the chosen username will change and a mini menu popup with "private" button on it will appear. Click the "private" button, a private window is activated between you and the recipient. If you choose a username but no such "private" option appears, probably you've chosen your own ID! You can also double click a username to activate a private window. Click the "minimize" button at the top menu of private window to shrink it to a single bar, or Click the "maximize" button to extend it to its original size. Click the top bar of private window to activate different private chat window. Click the top bar of private window and drag to move it around. Click the right-top "close" button to close this private chat window. Even if the user you're chatting with in private leaves the current room to enter another room, you can still continue the private chat as long as he/she doesn’t log out of the website. When he/she logs out i.e., gets offline, you'll be notified that he/she has logged out and so you won’t be able to send any further messages to him/her. However, the private window will remain on the page and you can still read the conversation you’ve already had. In case a user does not want to receive any private messages, he/she can change the settings in the option panel to refuse to accept private window messages.


	How to IGNORE or Block visitors?
	If there is any repulsive chatter in the room, you can simply select his/her username in the user-list and click "Ignore" from the popup menu. From then onwards, every message the chatter posts to you, whether private or public, will not appear on the screen. In case you change your mind, you can re-select this user and "Cancel ignore" to give him/her a second chance to talk to you. If you continue to post messages to someone but do not get a response, you probably have been ignored by him/her meaning you better watch out for your behavior / words.

	How to change Avatar?
	There is a toolbar above the input area with many options. And the first icon is a default avatar image. You can select an avatar to express your feeling or your style by clicking on the icon and choosing from the nail-up panel. One avatar for one message, you can't have over 2 avatars once. The avatar you chose will appear in 3 places: before your words both in public and in private, and before your name in user list.


	How to send photos and pictures?


	You can send pictures and photos to your friends Click “Send Image” and select the images to your friends

	How to change Font – Bold, Italic, Underline, Size and color?

	Bold Font The "B" icon represents bold text. Click on the icon “B” to make the text bold in the window. Click it again to restore it to normal text.


	Italic Font The "I" icon represents italic text. Click on the icon “I” to change the text font to italics in the window. Click it again to change it back to normal text.



	Underline The "U" icon represents underline text. Click on the icon “U” to underline the text in the window. Click it again to change it back to normal text.

	How to change the font color and back ground of my chat window?
	Font Color The color block beside "U" icon is for selecting colors. Once a color is selected from the color-picker, the whole message will change to this color. Sorry you can't have 2 or more colors in one message. Font Size: You don't have to choose any words in your message to change the font size, just click the number in the font size list box next to "U" icon and your message size will be changed. Click number to change the size of font as your wish. Background Screen You can change your background screen of your chatting window as per choice. Click "change background" icon and you'll see variable backgrounds. Many back ground screen options available to make u pleasant chat.

	How to send smiley?
	The smiley icon in the toolbar allows you to choose a different smiley for a different emotion. You can launch animated smiley panel by clicking this icon. The smiley faces you've chosen will appear at the bottom side of your conversation window. You can select one line of smileys at the maximum.


	How to send Flash Emotions?
	The Flash emotion icon in the toolbar allows you to choose a different flash emotion. By clicking on the flash emotions you can send flash emotion into public & private chat.

	`
	How to save Pre-defined messages?
	In the pre-defined message box, you can choose from the text matter which is already available. You can add/delete messages as per your wish by clicking “+ “or “– “options in the pre-defined message box


	Top Buttons

	How to Enable/Disable receiving sound?
	The administrator can enable/disable sounds in a room as per the default settings. The user can change the settings by clicking on the top buttons. In a chat room, if you want to be notified of any occurrence, like someone saying something, someone entering/leaving the room, etc. , just enable the "sound" button so that even if you leave the chat window, you will know what's going on in the room. If you feel all the sounds are annoying, please click the speaker icon to disable sound. This is the mute mode. Your setting only affects your own chat window. Once you log out, this setting restores to the default setting . This "sound" button controls all the sound effects in a chat room.To enable/disable one specific sound, you can configure "option" panel instead


	How to access and save your chat session history?
	There are two methods to access conversation history panel. You can click the "history" button to open conversation in history easily. Or you can check chat history in option panel: options->view. By default you have 100kb space for chat log, but surely you can set it as more or less in the option panel, according to your hardware performance. Once this 100kb is filled up with chat log, it will stop recording further messages. Thus, backup chat log periodically. Once logged out, your chat log will be cleared. So if the conversation is very important to you, please remember to save it before you leave.

	How to Enable/Disable Scrolling?
	New messages come in from the bottom of the screen. As new messages come in, old messages will scroll up on the screen. At a given time, only a certain amount of lines can appear in your chat box, as the previous history will be automatically cleared to ensure the chatting speed. When checking the details of some text, you may want to stick the chat window to one position and stop scrolling. Click "scroll" button and you can stay where you are. Click it again; the screen will start scrolling all over again.

	How to clear screen?
	Press the “rubber” icon to clear all messages on your screen


	Additional Questions

	Message Text

	Option Panel

	Click the top button “option" and you'll launch "option panel ", explore it and you'll find a lot of interesting features like: switching from multiple-line or single-line mode; converting smiley symbols to graphic animation; remembering username/ password in cache; personal sound settings; saving history log in memory, etc.



	How to display the message in a single line?

	You can display the message in a single line or in a new line. Click the option button in the right corner of the window An options window will pop up to you. Single line message- Check the “Display speaker and message in a single line” New line message - Uncheck the “Display speaker and message in a single line”


	How to accept/refuse private messages?
	You can accept /refuse the message from an individual.. Click the option button in the right corner of the window An options window will pop up to you Accept message- Check the “Accept private message” Refuse message - Uncheck the “Accept private message”

	How to change smiley into graphics?
	You can change smiley into graphics Click the option button in the right corner of the window An options window will pop up to you Check the “Convert smiley shortcut to graphic” - Convert smiley into graphics Uncheck the “Convert smiley shortcut to graphic”- Don’t convert smiley into graphics


	How to display Time stamp?
	You can display your time stamp when you are sending your message Click the option button in the right corner of the window An options window will pop up to you Check the “Display Time stamp”-To display the time of sending message Uncheck the “Display Time stamp”-not to display the time of sending message

	How to convert flash emotions?
	You can auto play the flash emotions. Click the option button in the right corner of the window. An options window will pop up to you. Check the “Auto play the flash emotions” – to play the flash emotion automatically. Uncheck the “Auto play the flash emotions” –to play the flash emotion manually.


	How to open a private window in a separate browser?
	You can open a private window in a separate browser Click the option button in the right corner of the window An options window will pop up to you Check the “Open private window in the browser” – to open private window in a separate browser Uncheck the “Open private window in the browser”- opens in the same browser window

	Whether the message history size can be changed?
	Yes. You can change the size of the message history Click the option button in the right corner of the window An options window will pop up to you Save message history on server – give the size to store the history in the server. Clear – to clear the history View- to view the history

	What is the use of cache in the option menu?
	Remember user name – Remembers the user’s name Remember password – Remembers the users password Remember avatar, font styles, colors – Remembers avatar, font styles, colors used by the user previously.


	Sounds
	How to mute my audio?
	Click the mike icon in the video window to enable or disable your audio

	How to change sound options?
	You can change your sound options Click the option button in the right corner of the window An options window will pop up to you “Display alerts when someone enters the room”- turns on/off the sound when some one enters the room “Display alerts when a message is received”- turns on/off the sound when a message is received “Play typing sound” ”- turns on/off the sound when messages is typed “Display alerts when sending a message” ”- turns on/off the sound when sending message “Display alerts when someone quits the room” - turns on/off the sound when someone quits the room

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